Companies expect more from Business Process Outsourcing (BPO) than low-cost transaction processing. You expect world-class service delivered from global locations, you need a leader to help you transform, you deserve a partner that understands and responds to your unique needs.
GenuineIT BPO team builds with enormous track record of consultancy practice, deep domain knowledge and proven project management methodologies. We offer the finest BPO Support Services available with unique state-of-the-art infrastructure and global delivery expertise, our BPO Representatives offer our clients with the best support services that ensure real business value.
GenuineIT team, combined with a vast pool of natural talent, ensure a dependable supply of versatile, competent professionals to meet your needs. With excellent language and communication skills, nurtured with a rich, vibrant and tech-savvy East-West orientation, they are a perfect fit for serving the diverse requirements of the global BPO market.
Customer Technical Support Services
Our Customer Technical Support Services provide excellence on the first call and supported by our Response Tracking System for quality review. We look for both technical solutions and services. We have a team of well-trained and experienced representatives to provide your customers perfect technical support round the clock (24X7) using the Web, Email, Chat or Voice.
Superior Quality of Customer Service is the primary objective of Genuine IT. We have proven track record in serving our clients with Customer Relationship Management (CRM) programs that brings you the results you expect. Our Customer Support Service Outsourcing includes customized solutions, right sourcing and continuous training.
Help Desk Technical Support Services
Genuine IT offers Back Office Outsourcing and Business Process Outsourcing Services, which ensures cost reduction and offers promising quality. As one of the best BPO Service providers, we provide proactive support with respect to Help Desk Management. Our Help Desk Experts provide Customer Services that include Help Desk, External Customer Support, Products, Services and Operations Support, Problem Tracking, Request Tracking, and Support Resource Management. We also offer IT Support Services that include Internal Help Desk, Internal Employee Support, Internal Action Request Automation, Request Tracking and Project Support Management.
Data Entry Services
Genuine IT offers foremost Data Entry Services that can make a lot of difference to your business. Our Data Entry Operators are technically highly qualified and experienced with a state-of-the-art technology and quick approach to complete the task of our clients with the best possible output and on time. Our Data Processing Services include Form Processing, Check Processing, Image Processing, OCR Cleanup, Survey Processing, Data Mining, Data cleansing, and Insurance Claim Processing. At the same time, our Data Conversion Services include Book, PDF, Data, XML, SGML, HTML, CAD, Catalog, and Document Conversion.
Genuine IT robust end-to-end outsourcing solutions and standardized practices will help you to:-
- Improve operations and cost efficiencies
- Stay focused on your primary business
- Face sudden changes and competitive shifts with greater agility
- Take advantage of best practice expertise
- Win more business and enhance existing ones
- Transform and innovate to drive strategic value