Career Opportunities

Careers

Being a performance driven organization, Genuine IT thrives on employee driven activities and recognizes inspired contributions. We welcome new ideas and innovation from all levels and areas of operation. The infectious energy in the atmosphere infuses enthusiasm in all initiatives and endeavours across the organization. Employees are encouraged in their choice of areas of contribution, to grow with the company and explore wide expanse of available opportunities. At Genuine IT, you will find yourself having sense of fulfilment, pride, and fun while you carve your niche in an evolving career.

We have the following urgent positions Open in our Houston Office and you are welcome to contact us, so one of our HR associates will walk you through regarding career prospects or regarding the company. To schedule a meeting or a telephone call, please mail us at careers@genuineitllc.com or

Send resume with your contact details & specify position you are seeking to:

We are Hiring For

Genesys CTI Engineer

Job Title : Genesys CTI Engineer

No of Openings: 1

Job Responsibilities/Skills:
  • Helping client to understand requirement and implementation process design and develop codes and components based on architecture using ERP, Programming techniques like Debugging, Update Debugging, Performance Tuning and Python.
  • Involve in all phases of software development cycle from gathering business requirements, designing the database, development, and maintenance of the web applications.
  • Using AI models for item matching with semantic analysis. Create statistical model using R programming for safety programs.
  • Provide On-site support and be available 24 X 7 for emergency Production issues and any other reasonably related work.

Educational Background and Experience needed:

Bachelor’s Degree in computer science or related field of education.

Mail resume to GenuineIT, 9894 Bissonnet St., # 827, Houston, TX 77036.

Software Developer

Job Title : Software Developer

No of Openings: 1

Job Responsibilities/Skills:
  • Analyze business requirements, provide time estimates, create and modify Call Routing Strategies, preparation of design documents, system development, and production handover.
  • Continuously improve system performance reports, perform root cause analysis for system outages; suggest improvements to ensure system up-time.
  • Knowledge of voice networking technologies including TCP/IP, SDP, DHCP, TFTP, VLAN, SIP, UDP, QoS, VoIP, and VLAN design.
  • Working experience of Contact Center Technologies (IVR, SIP, CTI, WFM, VXML, CCPulse, CCAnalyzer, Verint Recording, Genesys Framework, GAX, CIM, HA Architecture, AVAYA IVR, Voice Call Routing).
  • Developing touch tone, speech and Self Service IVR. Strong expertise in Chat/SMS/COBROS and Hands-on experience with coding using Genesys IVR tool.
  • Reporting (CCA, Infomart), G-Plus adapter for WFM (experienced on Verint and NICE).

Educational Background and Experience needed:

Bachelor’s Degree in computer science or related field of education.

Mail resume to GenuineIT, 9894 Bissonnet St., # 827, Houston, TX 77036.

Product Owner

Job Title : Product Owner

No of Openings: 1

Job Responsibilities/Skills:
  • Involve in review with the customer, such as other vendors, suppliers, other interfacing teams such as business requirement teams, design, development, infrastructure support to understand the requirements.
  • Involve in all phases of software development cycle from gathering business requirements, designing the database, development, and maintenance of the web applications
  • Interacting with Business users, gathering and mentioning requirements in the teams RMS board.
  • Support legacy applications with analysis of roadmap utilizing user stories to support new as well as existing core process
  • Maintain the product backlog for each program incremental planning and prioritize the work for the team.
  • Update the product backlog for Mulesoft based on the discussions with marketing cloud and customer Data Platform

Educational Background and Experience needed:

Bachelor’s degree in Computer Science Engineering or equivalent field. For a position at the level offered, it is not uncommon for the incumbent to also hold a master’s degree and/or number of years of experience in a similar position. These minimum prerequisites for the offered position clearly make it a specialty occupation.

Mail resume to GenuineIT, 9894 Bissonnet St., # 827, Houston, TX 77036.

.Net Developer

Job Title : .Net Developer

No of Openings: 1

Job Responsibilities/Skills:
  • Helping client to understand requirement and implementation process design and develop codes and components based on architecture using ERP, Programming techniques like Debugging,Update Debugging, Performance Tuning and Python
  • Involve in all phases of software development cycle from gathering business requirements, designing the database, development, and maintenance of the web applications.
  • Involve in Implementation and Production Support Projects and in configuring Post processing framework actions, Sales & Distribution and delivery handling .
  • Design system architecture to implement the technical requirements and review with Organization Enterprise Architecture team
  • Provide High Level Design solutions with workflow chart, and prototypes wherever feasible
  • Provide On-site support and be available 24 X 7 for emergency Production issues and any other reasonably related work

Educational Background and Experience needed:

Bachelor’s degree in Computer Science Engineering or equivalent field. For a position at the level offered, it is not uncommon for the incumbent to also hold a master’s degree and/or number of years of experience in a similar position. These minimum prerequisites for the offered position clearly make it a specialty occupation.

Mail resume to GenuineIT, 9894 Bissonnet St., # 827, Houston, TX 77036.

Systems Tester/Developer

Job Title : Systems Tester/Developer

No of Openings: Multiple

Job Responsibilities/Skills:
  • Analyzing processing flow such as new activation, suspend , restore , plan change , device change , feature change , disconnect , MDN change , dev
  • ice payment and transfer
  • Translate requirement in proper manner and ensure that these requirements are fully tested before deployed and implemented in the production.
  • Preparing Test Strategy
  • Analyzing Money Map report like Device Promo Summary , Daily RevAP , Device Loan Discrepancy Summary, DLC , BAN Discrepancy Summary , Conversion Financial DSB Validation, Conversion Discrepancy Dashboard, AR Balance Summary , Conversion Status Report, IHAP scorecard via Money Map Portal and SQL Developer
  • Analyzing Money Map rules via Money Map Portal and SQL Developer
  • Performing reconciliation for functional and regression scenarios for U2 Prepaid
  • Involve in trouble shooting, tracking and analyzing the issues that are found and worked closely with Developers and other supporting team for resolution.

Educational Background and Experience needed:

Bachelor’s degree or equivalent in arelevant Computer Science or Technology field.

Mail resume to GenuineIT, 9894 Bissonnet St., # 827, Houston, TX 77036

Applications Tester / Developer

Job Title : Applications Tester/Developer

No of Openings: Multiple

Job Responsibilities/Skills:
  • Developing Test Plans, Test Scenarios, Test Cases using requirements and design documents throughout Functional, System, Regression and UAT Testing of web and mobile applications.
  • Design, develop and implement a scalable test automation framework and strategy using Python, Robot Framework, Java, Appium, selenium, perfecto and see Test tool. Create test strategy, test plans and test cases for projects managed through Agile development methodology.
  • Oversee the design and development of automation testing frameworks for front end and back end API services across desktop, web and mobile applications
  • Develop automation scripts using Java and python for video and Audio streaming analytics for mobile devices, tablets, Smart TV, PC and different embedded devices
  • Use Jira to organize and manage all phases of the software testing process, including planning tests, executing tests, logging bugs, and tracking defects

Educational Background and Experience needed:

Bachelor Degree or equivalent in arelevant Computer Applications or Technology field.

Mail resume to GenuineIT, 9894 Bissonnet St., # 827, Houston, TX 77036.

Software Engineer/Release Engineer

Job Title : Software Engineer/Release Engineer

No of Openings: Multiple

Job Responsibilities/Skills:
  • Plan, monitor and control multiple large-scale cloud migration projects through all phases of the lifecycle
  • Participate in Standard and emergency releases, enterprise and maintenance releases, attend Change advisory Board. Implement CI\CD builds, perform static code analysis, and oversee new software version releases
  • Update Jira, Confluence, Release plan, release tracker and communicate to all stakeholders using pre & post deployment emails.
  • Update Jira, Confluence, Release plan, release tracker and communicate to all stakeholders using pre & post deployment emails.
  • Run Jenkins jobs, cache clear, feed jobs as per release plan
  • Provide technical assistance and guidance to the development group. Perform required activities to move upgrades in applications through Development, Quality and Certification to Production systems.

Educational Background and Experience needed:

Requires educational equivalent Master’sor Bachelor’s degree with specialization in Computer applications /Information Technology field.

Mail resume to GenuineIT, 9894 Bissonnet St., # 827, Houston, TX 77036.

Computer Programmers/DevOps Engineer

Job Title : Computer Programmers/DevOps Engineer

No of Openings: 1

Job Responsibilities/Skills:
  • Gather and analyze the requirements provided from Business, and review functional specifications with the team.
  • Deploy and manage infrastructure on public clouds (AWS,GCP, Azure or Pivotal).
  • Develop, maintain and enhance pre and post build scripts (Shell,YAML,Pyathon).
  • Deploy, Build and maintain Docker containers using Azure CLI.. Create Docker images, docker-files, maintain versions and debug issues related to environments deployed in docker containers.
  • Develop and program functionality of web application by using C#, ASP.NET MVC, Glass mapper methodologies, SXA, Sitecore templates, renderings, UI technologies.
  • Create, maintain and deploy scripts for IaC (Infrastructure as Code) viz. Terraform, Ansible.
  • Implement scalable and sustainable data engineering tools such as Azure, AWS, and Python along with CI/CD pipelines.

Educational Background and Experience needed:

Bachelor’s degree in Computer Science Engineering or equivalent field. For a position at the level offered, it is not uncommon for the incumbent to also hold a master’s degree and/or number of years of experience in a similar position. These minimum prerequisites for the offered position clearly make it a specialty occupation.

Mail resume to GenuineIT, 9894 Bissonnet St., # 827, Houston, TX 77036.

RPA Developer

Job Title : RPA Developer

No of Openings: 1

Job Responsibilities/Skills:
  • Performs requirement analysis by gathering both functional and non-functional requirements based on interactions with process owners, stakeholders.
  • Develops and supports complex processes, forms, and reports to support the company’s business applications.
  • Provides technical knowledge to business analysts and subject matter experts in the business teams for business applications in response to service requests and inquiries.
  • Accessing data from multiple file formats like .CSV, .PDF, excel sheets, web pages etc., using multiple scraping techniques like full text, Native and OCR.
  • Resolves requests for assistance in troubleshooting issues escalated by business analysts to the development teams.
  • Production issue analysis, resolving them and updating customer.
  • Integrating the applications with SOAP and REST web services to automate UI.

Educational Background and Experience needed:

Bachelor’s degree or equivalent in arelevant Computer science or Technology field.

Mail resume to GenuineIT, 9894 Bissonnet St., # 827, Houston, TX 77036.

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