In today's world, IT infrastructures are too large and complex to be managed by individuals or with spreadsheets, paper-based systems and local databases. The change towards strategic IT planning has driven a need for a centralized model of the infrastructure to support rapid, low-risk change and high quality IT support. A Configuration Management System (CMS) - supporting best practices in configuration management - is a must-have to manage the complexity of the infrastructure and regain and maintain control of IT.

Configuration management provides information that is essential to the delivery and support of IT services. It is responsible for the creation and maintenance of a comprehensive and accurate infrastructure model, which can be shared by all IT processes across the organization. A Configuration Management System is an essential tool in understanding and managing the way IT services are delivered.

The Value of Configuration Management Software

  • Enable a service-oriented view of the infrastructure
  • Facilitate IT planning to meet business demand
  • Provide trend analysis information for proactive Problem Management
  • Decrease risk by assessing the impact of change on the business
  • Support efficient release management
  • Improve security
  • Facilitate efficient license and legislative compliance
  • Support infrastructure standardization
  • Identify and redeploy underused components
  • Calculate accurate lifetime Total Cost of Ownership (TCO) of components and provisioning cost of services 

Integrated Change and Configuration Management 

The change management process is vital and configuration management supplies the information required by change management to assess the business risk, cost and impact of change. Most companies choose to implement change and configuration management concurrently to gain full strategic control of the infrastructure.

Genuine IT Configuration Management expertise improves the efficiency and quality of your solution delivery. Throughout your project's lifecycle, we ensure the integrity and control of all approved changes (software, hardware, etc.) through the use of standardized, best practice Configuration Management framework processes, procedures, and tools.